2.1 Reset Password

• If anyone want to reset their password or have forgotten the password, they can use the forgot password link below the login credentials.
• After clicking on forgot password link user should provide their registered Email address for the password reset link.



Password reset link:



• A password reset link will be sent to the registered email address of the user.
• User have to open their Email and click on Password reset button.
• A page with password reset fields will be opened and user can set their new password.



Reset password:

3.1 Add a Subscription

• The available plans will be listed in the plans section of the user or at the home page of Monitoring.Zone.



Available Plans:



• User should subscribe to a plan in-order to use the features of Monitoring Zone.
• User can see the active plan and expiry dates in the profile section and dashboard
• Trial version can be availed for a limited period. User can access all features in trial subscription.
• The trial version can only be used once. If a user subscribed to a paid plan before using trial version, then the user can't subscribe to the trial version.
• After selecting a plan user will be redirected to the order confirmation page that is given below.



Confirm Order:



• From this page user can see the invoice details of the plan.
• User can use any gateways that is available and click on the confirm order button to redirect to the checkout page.
• Please wait while the transaction is processing. Do not close or go back after the pay button is pressed.
• In the case of any errors, you can contact the customer support team.
• Available gateways details are provided in section 3.3.

3.2 Plan Update or Upgrade

• User can update or upgrade a plan before or after the current plan is expired.
• If the same plan is chose while there is an active subscription is present, the subscription wil be updated by extending the validity.
• If there is an active plan present while a user upgrade the plan to higher version, the current plan will be removed and will be upgraded with the new plan. At that time the remaining balance of old plan will be deducted from the new plan price.
• Currently we are not providing plan downgrading feature.

3.3 Payment Gateways

Currently we are proving three payment gateways.

• Paypal
• Stripe
• Mollie

4.1 Monitor Details

• The user can easily check the monitoring details of Servers, Webpage and APIs.
• They can also get the count of up and down status.

4.2 Incident Details

• In incident details section, the user is provided with the total number of incidents associated with Servers, Webpages and APIs along with the count of pending and resolved incidents.
• A link is also provided here where the user can quickly jump to the incidents page.

4.3 Subscription Details

• User can also see the active subscription details from dashboard.
• If there is an active subscription, the subscription name and the expiry date will be shown.
• If a user has already purchased a plan and the admin didn't accept, it will be shown as a message here.
• If the subscription is expired, an expired message will be shown in this section.
• If no subscription is added yet, it will be shown as "You have no subscriptions yet" and user can add subscription by clicking the link given along with it.

5.1 Add a Server

Add server page:

• User can add a server by clicking "Add Server" link given in the servers page.
• User have to provide server address, port, ping interval (status check interval), and server email (optional).
• Server Address can be website domain or IP address.
• User can provide an email address to receive the server status updates. If no email is mentioned, the mail will be sent to the user's email address.
• If the server is down at the time of adding (if the details given are incorrect or if the server is actually down), a warning message will appear at the top. If you still need to add, you can check the checkbox appeared at the bottom and click the add button again.

5.2 Update a Server

Update server page:

• User can update a server by clicking edit link given in the servers page.
• User have to provide the updated details as done at the time of adding server.
• As in the case of add server, if the server is down at the time of updating (if the details given are incorrect or if the server is actually down), a warning message will appear at the top. If you still need to update, you can check the checkbox appeared at the bottom and click the update button again.

5.3 View a Server Details

Server details page:

• To get a server's detailed information, click on the view link from servers page.
• User can get up time and down time percentage, current status, avg response time, last checked time and last five logs of checking status from this page.
• User can also access the public page from this page.

6.1 Add a Webpage

Add webpage panel:

• User can add a webpage by clicking "Add Webpage" link given in the webpages page.
• User have to provide a name for the webpage, URL of the webpage, Expected HTTP response status code of the URL, ping interval(status check interval), and webpage email(optional).
• User can provide an email address to receive the webpage status updates. If no email is mentioned, the mail will be sent to the user's email address.
• If the webpage is down at the time of adding (if the details given are incorrect or if the webpage is really down), a warning message will appear at the top. If you still need to add, you can check the checkbox appeared at the bottom and click the add button again.

6.2 Update a Webpage

Update webpage panel:

• User can update a webpage by clicking edit link given in the webpages page.
• User have to provide the updated details as done at the time of adding webpage.
• As in the case of add server, if the webpage is down at the time of updating (if the details given are incorrect or if the webpage is really down), a warning message will appear at the top. If you still need to update, you can check the checkbox appeared at the bottom and click the update button again.

6.3 View Webpage Details

Webpage details page:

• To get a webpage's detailed information, click on the view link from webpages page.
• User can get up time and down time percentage, current status, avg. response time, Last checked time and last five logs of checking status from this page.
• User can also access the public page from this page.

7.1 Add an API

Add API page:

• User can add an API by clicking "Add API" link given in the APIs page.
• User have to provide a name for the API, URL of the API, Expected HTTP response status code of the URL, HTTP method to be performed on the object identified by the URL (GET, POST, PUT or DELETE), ping interval(status check interval), and an API email(optional).
• User can provide an email address to receive the API status updates. If no email is mentioned, the mail will be sent to the user's email address.
• If an API is down at the time of adding (if the details given are incorrect or if the API is really down), a warning message will appear at the top. If you still need to add, you can check the checkbox appeared at the bottom and click the add button again.

7.2 Update an API

Update API page:

• User can update an API by clicking edit link given in the APIs page.
• User have to provide the updated details as done at the time of adding API.
• As in the case of add API, if the API is down at the time of updating (if the details given are incorrect or if the API is really down), a warning message will appear at the top. If you still need to update, you can check the checkbox appeared at the bottom and click the update button again.

7.3 View Api Details

API details page:

• To get an API's detailed information, click on the view link from APIs section.
• User can get up time and down time percentage, current status, avg response time, Last checked time and last five logs of checking status from this page.
• User can also access the public page from this page.

8.1 Add a Public Page

Add public page panel:

• User can add public page by clicking "Add Public Page" link given in the public pages section.
• There must be at least one data in monitor section to add a public page.
• User have to select the server/webpage/Api (Note that each type have separate links) and have to provide a name for the public page. Note that no two public pages can have the same name
• It is mandatory to enable the public page in order to show it to the public.

8.2 Update a Public Page

Update public page panel:

• User can update a public page by clicking edit link given to them.
• User have to provide the updated details as done at the time of adding public page.
• From there, you can also enable or disable the public page.

8.3 Public Page Details

Details of public page:

• User can see your public page data from both public page section and monitor section. There is a link provided in both cases to view the public pages.
• User must provide the link of each public pages in order to show it to the public.
• A lot of details are given in this page like:
• Up time percentage of the last 7 days (day wise and total).
• All time up time percentage.
• Average response Time.
• Total number of incidents.
• Also the incidents and it's updates (Refer section 9 for more details).

9.1 Add an Incident

Add incident page:

• User can add an incident by clicking "Add Incident" link given in the incidents section.
• User have to select the server/webpage/Api first(Note that each type have separate links).
• Also the subject and the detailed description should be given in the corresponding fields.
• After an incident is added, the status of the incident will be "Pending".

9.2 Update an Incident

Update incident page:

• User can update an incident by clicking edit link given to them.
• User have to provide the updated subject and description as done at the time of adding incident.

9.3 Update Incident Details

Incident follow up page:

• After adding an incident, a user can add updates of the incident by clicking on follow up link given for each incidents.
• User should select a status (Monitoring, Identified, update and Resolved) and add the description of the status.
• If the selected incident details status is "resolved", The status of the incident will also change to "Resolved".
• Previous updates and details of the selected incident is also listed in this page
.